Frequently Asked Questions
Everything about our digital products, free tools, downloads, and refunds.
Are Yunelio products physical?
No. Every product is a digital file (PDF). No physical item will be shipped.
What format do I receive?
PDF files that work on phone, tablet, and computer, formatted for A4 and Letter printing.
Can I try before I buy?
Yes. The Tea Ceremony Guide has a free 5-page sample, and all three free tools are fully usable in your browser.
Are the products bilingual?
Guides and scripts are written in English with key phrases and lines in Chinese, including phonetic hints in the Script Kit.
Can I use them for a Chinese-Western wedding?
Yes. The guide and planner include modern and fusion ceremony options, and the script kit covers both ceremonies.
How do downloads work?
After checkout, you receive an email with a secure download link, plus access on the download page. Download tokens are temporary and tied to your purchase.
What payment methods do you accept?
We use secure card and digital wallet checkout through our payment provider. Prices are in USD.
What is the refund policy?
Email us within 30 days of purchase for a full refund. See the refund policy.
Are the free tools really free?
Yes. They run fully in your browser with no sign-up, no paywall, and no fake buttons.
Can wedding planners use these with clients?
The standard products are licensed for personal use. Contact us if you need a multi-client commercial license.
Still have a question? Contact us.